Cancellations, Rescheduling & Winter Weather

We know that life happens, especially around the holidays.

Children get sick, schedules change, and Canadian winter weather doesn't always cooperate. We'll do our best to be understanding while keeping things fair for the families and people who have reserved time for your visit.

Our 48-Hour Cancellation Policy

If you need to cancel or change your appointment, please give us at least 48 hours' notice before your scheduled session.

• 48 hours or more: You're welcome to reschedule, subject to availability, or receive a full refund.

• Less than 48 hours: Bookings are generally non-refundable because we've reserved your time and made arrangements for your session. However, please reach out. If we can accommodate a change, we will.

Someone feeling under the weather?

We'd much rather you stay home and get well than bring an unwell child to a photo session. Please contact us as soon as possible, and we'll make every reasonable effort to find another time.

When Winter Weather Gets in the Way

A little snow makes Christmas at the Manor even prettier. A winter storm is another matter.

If severe weather makes travel unsafe or prevents us from operating, we'll contact affected families as early as possible.

If Heritage Santa cancels your session because of weather or an unexpected venue closure, you'll have the choice of rescheduling or receiving a full refund.

If we're still operating but you're concerned about road conditions in your area, please get in touch before your appointment. We'll do our best to accommodate a change, even within the usual 48-hour cancellation window.

Your family's safety is more important than a Christmas photograph, plain and simple.

A Little Consideration Goes a Long Way

We're a small, independent photography experience, and every appointment involves the time and care of several people. When you give us advance notice, it also gives another family an opportunity to book your spot.

Thank you for being considerate of our team and one another.

Need to make a change?

Simply reply to your booking confirmation or contact us as soon as you know your plans have changed. We'll work through the options together.